Primary Purpose:

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware. Manage and maintain the 1:1 student device program as well as staff mobile devices and peripherals.

Qualifications:

Education/Certification:

High school diploma or GED

Clear and valid driver’s license

Bachelor’s degree preferred in computer science, electronic or comparable experience

 

 

Special Knowledge/Skills:

Knowledge of computer workstation setup (identify requirement–i.e., Novell workstation)

Knowledge of computer hardware and software applications

Ability to diagnose problems and perform repairs

Strong customer service, organiztional, communication and interpersonal skills

Ability to work with people with a variety of skill levels

Ability to build rapport and work collaboratively

Knowledge of computer software operating system and applications

Ability to install,maintain, and repair computers and peripheral devices

Ability to diagnose network problems and perform corrective actions Knowledge of web-page operation and maintenance Knowledge to support information processing services

Knowledge of 1:1 device deployment in educational setting

Mobile device management systems

Office organizational skills and ability to maintain confidentiality

Exhibits a positive attitude and serves as a positive role model for students and the community.

Works cooperatively and effectively with others

Reports to work on time and is absent only with good cause

Exhibits good judement and shows initiative in decision making and problem solving

Responds positively to supervision, suggestions, and/or directives. Uses evaluative feedback for improvement of performance.

 

Major Responsibilities and Duties:

Technical Support                                                   

  1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
  2. Provide technical assistance to users of computers, instructional equipment, and software.
  3. Install and configure application and operating system software and upgrades.
  4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
  5. Assist with the organization and distribution of technology-based material for classroom use.
  6. Manage 1:1 Device program
  7. Manage DEP (device enrollment program)
  8. Track inventory, barcode and enter all new purchases into inventory management system
  9. Lead beginning of year device deployment and end of year device collection
  10. Facilitate mobile device management software configuration
  11. Manage and support the student and staff credential creation, devprovisioning and maintenance
  12. Manage all documentation for mobile device repair and maintenance
  13. Provide ongoing communication with parents, students, and staff regarding best practices for educational use of mobile devices at home and school.
  14. Stay current of best practices in a 1:1 environment
  15. Be knowledgable of account management and web-based programs
  16. Perform other duties as may be assigned and necessary

Equipment Repair and Maintenance

   17. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.

   18. Remove old equipment and perform data migration to new machines.

   19. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of       preventive maintenance.

   20. Maintain accurate records of time and materials required to perform repairs and service.

Inventory

   21. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).

   22. Identify, request, and control the inventory of repair parts.

Other

   23. Compile, maintain, and file all physical and computerized reports, records, and other documents.

   24. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.

   25. Comply with all district and campus routines and regulations.

   26. Follow district safety protocols and emergency procedures.

   27. Respond to after-hours emergencies as needed.

Supervisory Responsibilities:

None.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van

Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress